Ramped AIRamped AI
Customer story · Precision lab equipment

Xtractor Depot turned Telegram and Gmail into an AI chief of staff — one command layer over the whole business.

A 10-year-old precision lab-equipment supplier serving demanding customers across regulated industries and advanced manufacturing. The founder didn't need another chatbot. He needed leverage — a way to run the business from his phone without living in his inbox.

Industry
Precision lab equipment
Founded
2016
Stack
Gmail · Workspace · Telegram
Interface
Telegram (mobile)
Go-live
27 days from kickoff
99%
Drop in unread inbox backlog
22
Unread emails left, from 7,000+
5
Specialist agents, one shared playbook
27
Days from kickoff to live
The problem

The founder was the bottleneck — and the inbox was where it showed.

By 2026, Xtractor Depot was a fast-scaling precision lab-equipment supplier. Orders were up and the team was capable — but every important decision still routed through one person: Andrew, the founder.

The drag wasn't strategy. It was the operating layer around it — the email, the follow-ups, the “where does this stand” questions, the context scattered across a dozen tools:

  • Inbox overloadTens of thousands of messages and thousands unread — real customer, finance, and legal items buried under newsletters and notifications.
  • Context everywhereStatus, scheduling, and follow-ups spread across Gmail, Calendar, Drive, and the ERP — each its own login.
  • Nothing proactiveNo layer surfaced what needed attention; Andrew had to go looking, usually after hours.
  • Founder focusThe work only he could do — sales, product, key relationships — kept getting crowded out by operational noise.

Andrew had tried AI tools before. Each worked for a weekend, then broke when an integration changed — and none had any context about the business or did anything on its own. That's when he started working with Ramped.

The deployment

Day 1 to day 27. One command layer, then a team of agents.

Agent 1: Chief of Staff

Live on day 9

Andrew's single point of command, reachable from Telegram on his phone. It holds his operating context — priorities, delegation rules, communication style — and coordinates the specialist agents. Ask it anything from “what needs me today?” to “push Q3 revenue,” and it routes the work and reports back.

Agent 2: Inbox triage

Live on day 14

Sorts, labels, and routes Gmail continuously — archiving repetitive noise (receipts, newsletters, notifications) while preserving every customer, revenue, finance, and legal thread. Nothing is deleted: high-signal items get surfaced for Andrew, the rest get routed or filed.

Agent 3: Accountability briefings

Live on day 20

A morning briefing at 7:00 AM and an evening accountability check, plus a weekday business-objectives review across revenue, cash, marketing, and operations. Instead of Andrew remembering every open loop, the system brings the day's priorities and risks to him.

Agent 4: Specialist coordination

Live on day 27

A roster of role-based agents — operations, finance, marketing, revenue — working from shared objective files, with skills synced across them every 30 minutes. The chief of staff hands work to the right specialist and synthesizes their results into one answer.

AY
Andrew7:02 AM

What needs me today?

Ramped AgentAI7:02 AM

Overnight triage is done — 38 sorted, 2 flagged for you: a customer escalation and a contract to sign. Nothing else is on fire before your 10am. Want me to hold 2–4pm for deep work?

The numbers

Before and after, the first month.

Metric
Before
Current
Change
Unread inbox
7,000+
22
−99%
Inbox messages
~93,000
~29,000
~64k archived
Executive briefings
None
Daily AM + PM
New
Business-objectives review
Ad hoc
Every weekday
Automated
Specialist agents coordinated
0
5, one playbook
New

The numbers are the visible part. The real change is that Andrew stopped starting his day in a 90,000-message inbox and started it with a briefing — and the work only he can do stopped competing with everything else. Nothing was deleted; the noise was archived and routed, the signal surfaced.

The biggest win wasn't that AI answered one email faster. It's that I finally have a command layer over the business. I text it from my phone, it clears the noise, surfaces the real decisions, coordinates the other agents, and tells me what actually needs me. It turned AI from a novelty into an operating system.
Andrew, Founder, Xtractor Depot
What surprised them

The biggest win wasn't speed. It was getting his attention back.

Andrew expected an inbox cleaner. What he got was an operating layer that changed how the business runs day to day:

7AM
A briefing before the day starts

Priorities and risks arrive proactively each morning, with an evening accountability check to close the loop.

0
Logins to check status

Andrew asks from Telegram; the agent inspects every connected tool and answers — no dashboards to open.

5
Agents, one playbook

Operations, finance, marketing, and revenue agents share objective files and sync skills every 30 minutes.

99%
Less inbox noise

Repetitive mail archived and routed automatically; customer, revenue, finance, and legal threads always preserved.

What's next

Next: deeper finance and revenue automation.

With the command layer in place, Xtractor Depot is extending what the specialist agents own:

  • Revenue operationsDeal-stage hygiene, automated follow-up sequences, and pipeline risk surfaced to the chief of staff before deals stall.
  • Finance & cashRecurring cash and margin reviews drafted from the books, with exceptions routed for a decision instead of sitting unseen.

Want results like this in your business?

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